Refund Policy

This Refund Policy explains when and how you can request a refund for a BLUMBERS AI review. It forms part of our Terms of Service. We aim to be fair, transparent and quick in every decision.

1 Our commitment

We review every application before asking for payment, and we only accept pages we’re confident we can improve. This keeps refunds rare. When something does go wrong, this policy:

• protects you if we can’t deliver what we promised;
• gives you a risk-free window before work begins; and
• fairly reflects the work already put into your review.

2 Refunds at a glance

3 Full refund (100%)

3.1 Cancellation before work begins

• You request a refund within 24 hours of payment; and
• we have not yet started your review.

3.2 Our failure to deliver

• We are unable to deliver the service described in your plan;
• a technical problem on our side prevents delivery; or
• we miss your plan’s delivery time by more than 7 days without a valid reason, such as waiting for information from you.

3.3 Deliverable doesn’t match your plan

If your report is missing items listed for your plan and we fail to correct this within 5 business days of you telling us, you are entitled to a full refund.

4 Partial refund (50%)

• Work on your review has started; and
• your report has not yet been delivered; and
• you request the refund within 7 days of payment.

For plans that include a follow-up review, the follow-up is part of the plan price and is not refunded separately once the main report has been delivered.

5 When refunds don’t apply

• Your report has been delivered and matches your plan.
• More than 14 days have passed since payment.
• The review was delayed or could not be completed because you didn’t provide information or access we asked for, for example a broken preview link or no reply for 7+ days.
• You disagree with recommendations made in good faith, or choose not to implement them.
• Conversions, sales or traffic don’t change as you hoped. We provide recommendations, not guaranteed results.
• You breached our Terms of Service.

6 How to request a refund

1. Email us at contact@blumbersai.com with “Refund Request” in the subject line.
2. Include your full name, the email used for payment, your plan, the payment date and the reason for your request.
3. We review your request within 3–5 business days and may ask a clarifying question.
4. You receive our decision by email, including the refund amount if approved.
5. The refund is issued to your original payment method.

7 Processing times

If your refund hasn’t arrived after 10 business days, please check with your bank first, then email us and we’ll investigate.

8 Payment processor fees

Fees charged by payment processors (for example around 2.9% + €0.30 per transaction) are generally non-refundable, because they are kept by the processor and not by us. Exception: if a refund is due to our own failure to deliver, we absorb the fee and refund the full amount you paid.

9 Alternatives to a refund

If you’re unhappy, please talk to us first. We can often fix the problem faster than a refund would, for example by:

• clarifying or expanding on any finding you found unclear;
• refocusing the review on a different page or goal; or
• applying your payment toward a more comprehensive plan.

10 Disputes & chargebacks

If your refund request is declined and you disagree, reply with any extra context and ask for a second review by a senior team member. Please contact us before filing a chargeback with your bank. Most issues are resolved faster directly, and chargebacks add fees that can reduce what you receive. For delivered services we will provide proof of delivery to your card issuer.

In exceptional circumstances, such as a serious personal or medical emergency, we will consider your request case by case.

11 Changes to this policy

We may update this policy. Changes apply only to purchases made after the “Last updated” date, and will never reduce your refund rights for a review you have already paid for.